Questions to Ask when Hiring a Real Estate Agent

Posted on October 4, 2008 by Jennifer Rathbun

1. Is this your full-time job? How many clients have you served this year?
An active agent is more likely to be up-to-date on the market and the law.

2. What services do you offer beyond negotiations and escrow?
Make a list of what you’ll be paying for. Negotiations, paperwork and contingencies are the minimum.

3. What’s your fee?
The seller pays the buyer’s agent using the money you pay for the house, typically 3% of the sales price.

4. Has a client ever filed a complaint against you?
If you’re uncomfortable asking, just check with the state licensing board.

5. When am I committed to working with you?
Many consumers start touring homes without realizing this can obligate them to work with the agent, contract or no contract.

6. When clients are unhappy with your service, what has gone wrong?
Asking why a client has been a bad fit for an agent can help you figure out if you’re a good fit.

7. How many foreclosure or short-sale transactions have you handled?
Distressed properties can be great deals, but the paperwork is complicated, and your liability is greater. The best agents have experience closing deals with banks.

8. Who else will be working with me?
An agent is often supported by a team. But the person you hire should do most of the work.

9. Will you show me all the properties for sale?
Good agents show all properties, even for-sale-by-owner properties that don’t pay a commission.

10. How quickly can you get me into a home?
Hot homes move fast. Ask how the agent handles tours on short notice.

11. Do you represent buyers and sellers on the same house?
No agent can fairly represent both. You need someone on your side.

12. What sets you apart from other agents?
Look for expertise, not just eagerness. You aren’t hiring the neighborhood kid to rake your leaves.

13. What if I’m unhappy with your service?
Agents get paid when you buy a house. But most customer complaints occur during the closing process. Ask for a guarantee.

I am happy to answer these and any other questions when you are considering an agent to hire for your next home transaction!